We worked with a group of industry Continuous Improvement experts involved in OGUK’s Continuous Improvement Network to consider the factors that promote a culture continuous improvement and promote success of continuous improvement programmes. Researchers from Robert Gordon University analysed their feedback and identified key success factors.
These success factors were used to develop a self-assessment tool that allows organisations to assess their own company’s central perceptions and measure their cultural readiness for continuous improvement. Once you have completed the assessment, our experts can work with you to interpret the results and develop your improvement plan.
Frequently Asked Questions
These FAQs provide answers to questions on the practicalities of successfully using the tool to increase the performance of an organisation’s continuous improvement program.
Aim to have someone who is objective and unbiased run the survey. For this reason a person who is employed as a continuous improvement professional is probably not best placed to run the survey. A member of the management team or someone from human resources can be an ideal candidate. You can also engage with our experts to assist in gathering and analysing your data.
This assessment tool is intended to identify focus areas for your improvement plan. It will help to pinpoint blockers to success. It will also show areas of strength, which can be highlighted, publicised and used to positively reinforce continuous improvement efforts.
No. If you have other questions that you feel are appropriate and important for your organisation, then you should include them. Be wary of increasing the length of the tool so much, that it becomes overly time consuming to complete. A long assessment can result in less people being willing to complete it and as such you will have less feedback. You may also add boxes for respondents to enter additional feedback and suggestions.
The overall survey score can be aggregated and will provide a benchmark for improvement. A high score indicates a readiness to change and support optimisation processes. The range of the survey is 34–170, with an average score of 140 plus indicating a supportive continuous-improvement culture. However, each individual assessment question is to be examined and it is for the organization to decide if they think that the result is acceptable and if it is not, what they can do to improve the result.
Yes, as a healthcheck of the organisation’s continuous improvement culture, the assessment should be repeated after using the first assessment’s results as a baseline. After the first assessment a follow up should be conducted within 6 months of carrying out an implementation plan to improve hindering factors. Thereafter an annual or two-yearly assessment is recommended.
Assessment respondents must have the opportunity to respond anonymously; however, you will also want to try and gather information on the role and department of the respondents, as this can allow you to pinpoint later efforts to change perceptions, for example if one particular department holds negative views on a particular aspect, knowing which department will allow you to follow up and inquire further why they may feel that way and inform your next steps to improve processes and perceptions.
If you would like more information about using this tool, please contact us.
The study authors would like to thank the expert group contributors and their sponsoring organisations: